Customer Questions

June 10, 2015

Shopping online can be extremely convenient. I mean, who doesn’t like being able to buy whatever you need, whenever you need it. It’s pretty nice to be able to buy a pair of shoes while I’m makeup free and in my pajamas (not that I need to buy new shoes). I also know that at times it can be frustrating. So for that reason, I’m going to use this blog to try to answer and explain some common customer questions, and hopefully make shopping at as convenient and easy as possible for you.


To find out what customers have been asking about lately, I went and talked to Melissa in our Customer Service Department. She told me how customers have recently had many questions regarding the portion of the site which offers an instant coupon via e-mail.


I talked to Melissa about how the coupon works and then I personally went through the process of getting my own coupon so I could explain it to you!


From what Melissa told me about the questions she has received, I think the most important thing to know is this: The coupon does not instantly apply itself to your current order, you have to first go through the following steps (I know, I know, it looks like a lot of work, but believe me, it’s not).


This is what you need to do:

1)      Enter your e-mail address in the bottom right hand corner of the main page

2)    Check your e-mail and you will receive a confirmation e-mail from Lydia’s (I received the e-mail within a few minutes, but Melissa informed me that at times it can take up to ½ an hour, be patient!)

3)      In that e-mail there is a link that you have to click on in order to confirm your subscription to e-mails fromLydia’s. This preventsLydia’s from e-mailing anyone who didn’t intentionally sign up

4)      After clicking on the link and confirming your e-mail subscription you will receive another e-mail from Lydia’s within the next ½ hour (once again, it only took a minute or so for me to receive this message, but it could take longer at times)

5)      This second e-mail will include a coupon with a special offer fromLydia’s. This coupon will have a keycode on it

6)      Write down or copy this keycode

7)      When making your next purchase atLydia’s, there will be a discount/coupon information section on the checkout form. In this section it will ask you to enter your coupon/keycode #.

8)      Enter the number that you received in the e-mail and receive your discount from!

9)      Watch your e-mail for more exclusive coupons and discounts.


Hopefully this is helpful to those of you who are having trouble with this feature or for those of you who didn’t know about it and want to use it in the future!


Check back in the future for more questions from customers and feel free to let me know if there’s something that you’ve been wondering aboutLydia’s Uniforms!




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