Your happiness is our priority and our return policy is really quite simple. You may return item(s) that are in original condition within 30 days of the purchase for an exchange, credit, or refund if you’re not completely satisfied. Embroidered, screen printed, altered, washed or clearance merchandise may not be returned unless defective. Test your new shoes out on the carpet, because we cannot accept footwear returns if they show visible wear.
Please click here to view our international exchange policy.
Follow the instructions below and if you have any questions, chat with our customer service representatives online, or call us at 1.888.222.8919 with your order details.
Lydia's Uniforms Attn: Returns
2121-E Distribution Center Dr
Charlotte, NC 28269
That’s it! If you’ve provided your email address, we’ll let you know when we receive your package. Otherwise, please allow 10-15 business days to process your exchange, credit or refund.
Printing a Smart Label is fast and easy. Just follow the steps below:
- After your label is printed, affix the label to the return package covering the original label.
- Drop your package anywhere in the U.S. Mail – home, work, or Post Office. If you choose to use the label, no pre-paid postage is required – $7.95 return postage will be deducted from your return.
If you choose to exchange your item(s) we will send the new order to you with free standard shipping.
Once you have sent your package to us, you may track it here.
Please click here to download our Return/Exchange Form.