Frequently Asked Questions

Contact Us

Customer Service is available:
Monday - Friday 8am to 7pm EST
Saturday 9am to 5pm EST
Sunday CLOSED
*Hours may vary during holidays

Call us at: 1-888-222-8919
Email us: customerservice@lydiasuniforms.com
Fax: 800.766.0766

Live Chat is available:
Monday - Friday 8am to 6pm EST
Saturday 9am to 5pm EST
Sunday CLOSED
*Hours may vary during holidays

Lydia's Uniforms Corporate Office
2121-E Distribution Center Dr
Charlotte, NC 28269

Your Order & Account

Q: How do I log in to my account?

A: To log in to your online account with us, please click here. Then simply type in your email and password and hit 'Submit'.

Q: I forgot my password, how can I get it?

A: Click here and click the "Forgot your password?" link to reset your password.

Q: How can I update my billing and shipping information on my online account?

A: You are able change your online account ship to address by logging into your account and clicking on the edit section, or by clicking here. The billing address is only able to be changed while placing an order. When you enter your new billing information and submit the order, it will update the system automatically for you.

Q: What methods of payment do you accept?

A: We accept all major credit/debit cards. Exclusively online we also offer Paypal. You also have the option to mail in a personal/business check or money order with your order to:

Lydia's Uniforms
Attn: Order Dept.
2121-E Distribution Center Dr
Charlotte, NC 28269

Q: What happens when I pay with a debit card?

A: We request an authorization from your bank before processing your order. The authorization confirms the account is open and funds are available. The funds are not actually removed from your account until we ship your order. You may see both the authorization and the charge on your account, but this is not a duplicate charge. Most banks will remove authorizations within a few days and your account will have only been charged for the item(s) that have been shipped.

Q: How do I place a mail or fax order?

A: You may download an order form by clicking here.
Mail - Mail order and payment in form of check or money order to:

Lydia's Uniforms
Attn: Order Dept.
2121-E Distribution Center Dr
Charlotte, NC 28269

Fax - Fax your order form with credit card payment option to 800.766.0766.

Q: How can I make a change on my order?

A: Since we are able to guarantee same day shipment, we are unfortunately unable to change your order after it has been placed. *Coupons, discounts and specials are not valid on previous orders. Please click here for information on returning/exchanging your order.

Q: How can I cancel my order?

A: Since we are able to guarantee same day shipment, we are unfortunately unable to cancel your order after it has been placed. Please click here for information on returning/exchanging your order.



Group Sales

Q: How can I receive a volume discount for my large order?

A: At LydiasUniforms.com we know how important it is to outfit a group in a professional image. Our dedicated group sales staff are more than just sales, they are wardrobe consultants.

For orders greater than $500, ask for an account representative to assist in coordinating your program. Please call our group sales hotline at 1-800-293-7721 to find out how we can put together a custom program to meet your needs.

Place a group order with us to qualify for Preferred Customer Status:
- Get a dedicated group sales specialist and direct toll-free group sales hotline (1-800-293-7721) to assist you with your order.
- Qualify for ongoing group order discounts
- Check out special order items not available in our main catalog
- Get group sizing to fit the unique needs of your group
- Free custom logo embroidery set-up (a $95 value) with a minimum $295 group order

Q: Can I use more than one coupon on my order?

A: Prices shown on the website will reflect your discount. Coupons cannot be combined or applied to other sales, coupons, website promotions, or past orders. BOGO promotions are applied to the 2nd item of equal or lesser value and will be displayed in the cart. Shipping promotions apply to standard shipping within the continental U.S. only and are applicable on all brands.

Sorry, discount coupons do not apply to Alegria, Asics, Barco Brands, Careisma, Carhartt, Cherokee Workwear, Cherokee Flexibles, Cherokee iFlex, Cherokee Infinity, Cherokee Luxe, Cherokee Luxe Sport, Dansko, Dickies Dynamix, Dickies Essence, Dickies Gen Flex, Dickies EDS, Dickies EDS Signature, Dickies Xtreme Stretch, Grey's Anatomy, Grey's Anatomy by Softwalk, Healing Hands, HeartSoul, Jockey Scrubs, Koi, Koi by Sanita, Landau, Littmann, Med Couture, Nurse Mates, Purple Label, Reebok, Sanita, Skechers Scrubs, Smitten, Urbane, Vera Bradley, current markdowns, styles ending in .97 or additional discount codes. Shipping offers are valid on regular ground shipping and orders shipping within the continental U.S. only. Only one coupon/promotion can be used per order and are not applicable on previous orders. Coupon discounts are based upon order total before sales tax and shipping.

Q: Do you have sample orders?

A: Just place an order with us over the phone or on our website and let us know it is a sample order. We will pay the shipping fees on the order and also provide a prepaid label to send your items back to us. Once we receive your items back, your credit card will be refunded.



Shop Online

Q: How do I place an online order?

A: Placing an order at LydiasUniforms.com is so easy. We have different ways to search for the items you are looking for with our browse catalog option, search box, brand page, and more. When you find the item(s) you are interested in, just click on them to view all the information on the product, select your size and/or color, and add it to your shopping cart.

When you are finished shopping, breeze through our check-out process. Simply, click on the 'Proceed To Checkout' button and follow the instructions.
When your order has been placed, you will receive a confirmation e-mail. Delivery time is approximately 7-10 business days.

Q: Can I use more than one coupon on my order?

A: Prices shown on the website will reflect your discount. Coupons cannot be combined or applied to other sales, coupons, website promotions, or past orders. BOGO promotions are applied to the 2nd item of equal or lesser value and will be displayed in the cart. Shipping promotions apply to standard shipping within the continental U.S. only and are applicable on all brands.

Sorry, discount coupons do not apply to Alegria, Asics, Barco Brands, Careisma, Carhartt, Cherokee Workwear, Cherokee Flexibles, Cherokee iFlex, Cherokee Infinity, Cherokee Luxe, Cherokee Luxe Sport, Dansko, Dickies Dynamix, Dickies Essence, Dickies Gen Flex, Dickies EDS, Dickies EDS Signature, Dickies Xtreme Stretch, Grey's Anatomy, Grey's Anatomy by Softwalk, Healing Hands, HeartSoul, Jockey Scrubs, Koi, Koi by Sanita, Landau, Littmann, Med Couture, Nurse Mates, Purple Label, Reebok, Sanita, Skechers Scrubs, Smitten, Urbane, Vera Bradley, current markdowns, styles ending in .97 or additional discount codes. Shipping offers are valid on regular ground shipping and orders shipping within the continental U.S. only. Only one coupon/promotion can be used per order and are not applicable on previous orders. Coupon discounts are based upon order total before sales tax and shipping.

Q: How do I redeem a coupon/discount?

A: Catalog/mailing offer: To redeem the promotion advertised on your catalog, simply enter the code from the back of your catalog in the "Coupon/Keycode" field at checkout. Please note that entering your catalog keycode will override any promotions and sales on the website. Brands listed above are also excluded from catalog offers.

Q: How do I sign up for specials/coupons?

A: Catalog: Sign up for our catalog for the latest offerings from your favorite brands here.

E-mails: Sign-up for our e-mails to receive an instant coupon and the latest promotions and updates by e-mail here.

Facebook: 'Like' us on Facebook and receive a thank you coupon. Click here. to join our community!

Blog: Check out the Lydia's Uniforms blog for the scoop on new products, win free stuff, read interesting articles, detailed product reviews and more here.



Product Information

Q: What does backordered mean?

A: Backordered means the item is available at a secondary warehouse - just not currently in stock at our main warehouse. Items from the secondary warehouse usually arrive in our main warehouse within 3-5 business days.

These items will show up in your order history as a backorder status until they ship. Please note that your credit card will be charged separately. Also, expedited delivery is not available for items not stocked in our warehouse.

*Embroidery may not be available for select items and some items may not be shipped outside of the U.S.

Q: What does the 'H' mean when selecting shoe sizes?

A: The 'H' in our shoe sizes means that it is a half size. For example, a size 9H would equal size 9 1/2.

Q: What is junior sizing?

A: While there is no one rule to fit every design, here is a basic guideline to help you decide which sizing style works best for you:

Junior sizes typically have a straighter, less curvy shape with a smaller bust and hips to better fit a "teen" shape. If your arms are slim, your bottom narrow and your bust high (or if you simply like your clothes to fit close to the body), you're likely a "junior" fit. Junior clothing is often closer-fitting and more youthfully styled.

Missy/regular sizes are often considered the "average" size woman. If your figure is "average" - no one part of your body (particularly your arms, upper back, or bust line) is out of proportion to the rest of you, your waist is neither high nor low, and your torso is "average," generally try a "missy" size.

However, there is no uniform sizing system, and each manufacturer has a different standard.

Q: Where can I view size charts?

A: After you click on the item to view it, the item description will have a sizing tab. The sizing charts are given to us by the manufacturer so that will be the most accurate way to determine size.

You may also click here to see all of our size charts.

Q: How does Lydia’s Price Match PLUS guarantee work?

A: If you find a lower price on an identical item (must be same color and size, and in-stock at a web or catalog competitor), just tell us about it when you buy the item from us and we will match the price PLUS give you an additional 10% of the price difference. Or, you can contact us within 7 days of your purchase and we will credit you.

Q: How do I redeem a Price Match?

A: Online During Checkout: Include in comments during checkout the following information: Item that you want the price match on, where you found it, and the price you found it for. Phone orders: Mention to your customer service representative: The item that you want the price match on, where you found it, and the price you found it for.

Q: Which items can be price matched?

A: Almost everything we sell. The item must be identical, including color and size. The item must be in stock and available for purchase at that price from a web or catalog retailer.

Q: Which items aren't available for price match?

A: Price matched items must be available from a web or catalog retailer. We don't price match items sold on auction sites, at local stores, or special events (e.g., grand opening, anniversary, clearance or liquidation sales). We are unable to price match any order with a discount or promotion already added.

Q: How should I wash my new scrubs?

A: Before washing please try on your uniforms to ensure proper fit. Reminder: we cannot accept garments after they have been washed.

Check the label on your garments for specific care instructions. Most items are a poly-blend and can be washed in cold water with like colors and placed into the dryer on tumble dry low. Keep in mind that any item with a high content of cotton will shrink in warm water and high heat. These items should be washed in cold water and hung to dry.

Special washing tips:
Do not add bleach
Do not overload your washer
To help prevent fading, be sure to turn your scrubs inside out when washing.

Q: Do colors from different brands match?

A: Each brand uses different dye lots for their scrubs, as well as having different interpretations of certain colors. If you order items from different brands in the same color, we cannot guarantee that they will match.

This is the same for if you order items within the same brand, but from different lines. Because there is usually a change in the composition of the fabric blend, the dye will attract differently to these items, resulting in a difference in colors between the different lines.